nopCommerce AI Analytics

Turn nopCommerce AI Analytics chat data into actionable insights. This admin analytics plugin shows conversation volume, intent trends, AI success rates, failed queries, and business gaps - with dashboards, Excel export, and read-only reporting that never slows your storefront chat.

Be the first to review this product

nopCommerce NopBot AI Analytics

Admin Analytics Plugin for NopBot AI

Measure Chatbot Performance.
Improve What Customers Ask.

A read-only nopCommerce admin plugin that turns NopBot AI chat data into dashboards, reports, and business insights — conversations, intent trends, AI success rates, failed queries, and content gaps in one place.

Analytics dashboard AI performance monitoring Conversation analytics Business insights Excel export Requires NopBot AI

NopBot AI Analytics — Dashboard Last 30 days · All stores

Conversations

1,284

↑ 12%

Unique visitors

892

↑ 8%

Avg response

2.1s

↓ 0.3s

Failure rate

3.2%

↓ 1.1%

Conversations per day

Intent breakdown

Product 38%
Order 24%
KB 18%
Support 12%
Other 8%

Question	Count	Intent
Where is my order?	142	Order
Show cameras under $500	89	Product
What is your return policy?	67	KB

Read-Only Analytics

Measures chatbot usage without changing customer chat behaviour. Zero impact on storefront performance — analytics reads existing NopBot AI log tables only.

Built on NopBot AI Data

Uses Conversation, ChatMessage, AIProcessingLog, and AIProcessingStepLog from your existing NopBot AI plugin — no duplicate logging pipeline required.

Management Visibility

Give ops, marketing, and leadership a single view of what customers ask, where the bot fails, and which catalogue or KB gaps need attention.

Core Features

Everything you need to understand your AI chatbot

Four admin screens in Phase 1, with conversation analytics, business insights, and cost tracking in later phases.

Analytics Dashboard Phase 1

KPI cards, conversation trends, intent pie chart, peak-hour usage, and top 10 customer questions with date and store filters.

AI Performance Phase 1

Success vs failure rates, response times, intent confidence, provider/model usage, and a failed-queries list for technical review.

Conversation Analytics Phase 2

Session duration, messages per conversation, guest vs customer split, and drill-down links to NopBot AI Chat History.

Business Insights Phase 2

Top searched categories, no-result queries, KB gaps, order-related chat volume, and product compare request trends.

Cost & Usage Phase 2

Estimated AI spend by provider and model, token usage trends, and fallback-provider frequency for finance and IT teams.

Settings Phase 1

Enable plugin, default date range, data retention, role-based access, and cost-per-token configuration for estimates.

Admin Screens

Purpose-built analytics inside nopCommerce admin

Each screen answers a specific management question — from daily KPIs to content gaps and AI health.

Screen 1 — Analytics Dashboard

Single-page overview for management: KPIs, trends, intents, peak hours, and top questions. Export summary to Excel.

Dashboard

Total conversations1,284

Unique visitors892

Messages today156

Avg response time2.1s

Question	Count	Intent	Success
Where is my order?	142	Order	96%
Show cameras under $500	89	Product	91%
Return policy for electronics	67	KB	88%

Screen 3 — AI Performance

Technical health of the AI pipeline: success rate, failed requests, response times, intent breakdown, and provider usage.

AI Performance

Success rate96.8%

Failed requests41

Avg processing1.8s

P95 response4.2s

Failed / low-confidence queries

Query	Intent	Provider	Error	Time
Track order ORD-99821	Order	OpenRouter	Low confidence	Jun 20, 2:14 PM
Blue jeans size 32	Product	OpenRouter	No results	Jun 19, 4:02 PM

Screen 4 — Business Insights Phase 2

Connect chat activity to catalogue demand, support gaps, and order-related questions your team should act on.

Business Insights

Category / topic	Searches	Trend
Cameras & photo	234	↑ 18%
Electronics	189	↑ 9%
Jewelry	112	↓ 4%

Query	Type	Action
Do you ship to Canada?	KB gap	Update shipping FAQ
Vegan leather bags	No results	Review catalogue

Screen 7 — Settings

Enable analytics, set default date range, configure data retention, role access, and token cost estimates.

Settings

General

Enable plugin	✓ Enabled
Default date range	Last 30 days
Data retention	90 days
Role access	Administrators, Store managers

Use Cases

Who benefits from AI analytics?

Store Owners

Weekly Performance Review

See conversation volume, top customer questions, and bot success rate at a glance — without digging through raw chat logs.

Support & Ops

Fix What Customers Struggle With

Export failed queries and no-result searches to improve KB articles, product data, and bot responses where customers get stuck.

Marketing

Understand Product Demand

Discover which categories and products customers ask about most in chat — signals for campaigns, stock, and merchandising.

Finance & IT

Track AI Spend

Phase 2 cost dashboard shows estimated usage by provider and model so you can budget AI API spend with confidence.

Business Impact

Turn chat data into decisions

Full Visibility

See what customers ask, how often, and whether the bot answered successfully — in one admin dashboard.

Zero Chat Impact

Read-only plugin — analytics never slows down or changes the customer-facing NopBot AI chat experience.

Exportable Reports

Export dashboard summaries and failed-query lists to Excel for team reviews and content planning.

Multi-Store Ready

Filter analytics by store in multi-store nopCommerce setups so each brand sees its own chat metrics.

Privacy Aware

Guest data masked in exports by default — analytics focused on patterns, not raw PII exposure.

Grows With NopBot AI

Works alongside NopBot AI storefront chat and Admin AI ChatBot — same data foundation, dedicated analytics UI.

Requirements

Compatibility &
Requirements

🏠

PlatformnopCommerce 4.90

🤖

PrerequisiteNopBot AI plugin installed and collecting chat data

📊

Plugin typeAdmin-only analytics — no storefront widget

🔒

AccessAdmin users with configurable role permissions

🔗

Related productsNopBot AI (storefront), Admin AI ChatBot (admin assistant)

🔑

LicenseValid nopAccelerate license key required

This product is sold out