Search not returning results

I am on a trial version of your search product.

I setup Solr 6.6 on my Windows server (where NopC is installed) and created a new core.  I also replaced the files in the core config with the ones you provided.

I installed your plugin and configured it to use my Solr server, I did the connectivity test and it was successful.

The index status states 100% and if I go to the Solr server and do a query, I get over 2000 results so all this is working.

But, when I do a search on my website, I get 0 results, no matter what I search for.

Please help, I am ready to buy if I can see it working.

Hello Christopher,

Please check your system logs.

If there is place any system log than please share with us.

So we will look into that and try to resolve ASAP.

Thanks,
Kalpesh Boghara

I checked the logs and there is no error or any other hint to what may be wrong.
I only see many entries like the following:
View Log Entry Details (back to Solr Log) Delete
Contains Short Message of this logShort Message:  Solr Schedule End Time:7/7/2017 2:57:50 PM
Contains Full Message of this logFull Message:  Solr Schedule End Time:7/7/2017 2:57:50 PM
Contains IP Address where this log is loggedIP Address:  
Contains When this log is Created OnCreated On:  7/7/2017 10:57:50 AM

I did notice that my search page does not have the filters so it does not look like your views are loading.  I copied the SolrSearch folder into my theme's views folder, I also copied the Catalog/SearchBox.cshtml file to my views/Catalog folder.

What do I need to do to load the views?

I checked the main system log and found an error, how do I fix it?

The details for the log entry.Full message:  SolrNet.Exceptions.SolrConnectionException: <?xml version="1.0" encoding="UTF-8"?> <response> <lst name="responseHeader"><int name="status">500</int><int name="QTime">5</int></lst><lst name="error"><lst name="metadata"><str name="error-class">org.apache.solr.common.SolrException</str><str name="root-error-class">java.lang.IllegalArgumentException</str></lst><str name="msg">Error opening new searcher</str><str name="trace">org.apache.solr.common.SolrException: Error opening new searcher at org.apache.solr.core.SolrCore.openNewSearcher(SolrCore.java:2069) at org.apache.solr.core.SolrCore.getSearcher(SolrCore.java:2189) at org.apache.solr.core.SolrCore.getSearcher(SolrCore.java:1926) at org.apache.solr.update.DirectUpdateHandler2.commit(DirectUpdateHandler2.java:675) at org.apache.solr.update.processor.RunUpdateProcessor.processCommit(RunUpdateProcessorFactory.java:93) at org.apache.solr.update.processor.UpdateRequestProcessor.processCommit(UpdateRequestProcessor.java:68) at org.apache.solr.update.processor.DistributedUpdateProcessor.doLocalCommit(DistributedUpdateProcessor.java:1894) at org.apache.solr.update.processor.DistributedUpdateProcessor.processCommit(DistributedUpdateProcessor.java:1871) at org.apache.solr.update.processor.LogUpdateProcessorFactory$LogUpdateProcessor.processCommit(LogUpdateProcessorFactory.java:160) at org.apache.solr.handler.loader.XMLLoader.processUpdate(XMLLoader.java:281) at org.apache.solr.handler.loader.XMLLoader.load(XMLLoader.java:188) at org.apache.solr.handler.UpdateRequestHandler$1.load(UpdateRequestHandler.java:97) at org.apache.solr.handler.ContentStreamHandlerBase.handleRequestBody(ContentStreamHandlerBase.java:68) at org.apache.solr.handler.RequestHandlerBase.handleRequest(RequestHandlerBase.java:173) at org.apache.solr.core.SolrCore.execute(SolrCore.java:2477) at org.apache.solr.servlet.HttpSolrCall.execute(HttpSolrCall.java:723) at org.apache.solr.servlet.HttpSolrCall.call(HttpSolrCall.java:529) at org.apache.solr.servlet.SolrDispatchFilter.doFilter(SolrDispatchFilter.java:361) at org.apache.solr.servlet.SolrDispatchFilter.doFilter(SolrDispatchFilter.java:305) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1691) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:582) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:512) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134) at org.eclipse.jetty.server.Server.handle(Server.java:534) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:320) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93) at org.eclipse.jetty.util.

Hello Sir,

Please check your mail I have sent solution of your issue.

Let me know if you face any issue related our plugin.

We are here for your help.

Thanks,
Kalpesh

I uninstalled the plugin and reinstalled the latest version and now it's returning results.

I think it had to do with it not loading the correct view for productbox.

kalpesh wrote:

I have the same problem.
I can't understand what is the goal of a forum hall ?!
I thought the goal is sharing solution to all people that have same problems ....
so.... please email me the solution too or share it here for all people that have this problem